CalvinC
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Re: Some reviews stopped on the loading screen.
Hello BooHyunJang , Thank you for the screenshot. To find out more about the issue, you can try running the Web UI Client in debugging mode [https://support.smartbear.com/collaborator/faq/how-to-collect-a-debugging-log-file-using-the-web/] while it is stuck in an infinite load. It should record some error messages pertaining to the main issue. If you need more assistance, please attach that log file to this thread for analysis. Regards, Calvin Chan Technical Support Engineer1.3KViews0likes0CommentsRe: Files are automatically unhidden
Hello Gloegg , Thank you for the screenshot. I suspect there have been some changes made to that file which caused it to automatically be unhidden. To fix this, please navigate to ADMIN > System > Review Process > Hiding Review File Options > When a hidden file changes: > set to "Keep the file hidden." You will need admin privileges to access this setting. Here is our documentation to help you locate this setting: https://support.smartbear.com/collaborator/docs/server/settings/general.html#when-hidden-file-changes For more information on hidden files, please see https://support.smartbear.com/collaborator/docs/working-with/misc-tasks/hiding-files.html. Regards, Calvin Chan Technical Support Engineer708Views0likes0CommentsRe: Unable to install Code collaborator client
Hi lakshmikanth, For Windows, please download and install the corresponding Client (ccollab_client_<version>_windows_x64.exe) with your Server's version. This is usually the 2nd link in the list (64-bit version). Here is our installer page: https://support.smartbear.com/collaborator/downloads/all-installers/ Installer instructions: https://support.smartbear.com/collaborator/docs/desktop-clients/install.html Regards, Calvin Chan Technical Support Engineer1.7KViews0likes1CommentRe: Time Stamps In Comments Take Up Multiple Lines
Hello jmckinstry , Please disable "Compact View" in your Display Options tab settings. Here is our documentation for reference: https://support.smartbear.com/collaborator/docs/server/settings/general.html#display-options Regards, Calvin Chan Technical Support Engineer856Views0likes0CommentsRe: Cannot send the review to completed, it stays in a loop
Hello DanOrta, Depending on your role configuration [https://support.smartbear.com/collaborator/docs/server/settings/review-templates/roles.html#parameters], specifically the field "Marks review finished" and "Min # required to finish review," you may have multiple participants that need to approve the review before it is sent to the Completed phase. In order to check your role configuration, you will need admin privileges. Regards, Calvin Chan Associate Technical Support Engineer1.6KViews0likes0CommentsRe: How to edit default custom field defect type?
Hello, I believe the easiest way to edit default custom field defect types is through the Web UI. Go to the Admin Panel > Custom Fields (under Review Templates) > Defect Custom Fields tab > CUSTOM FIELD: Type section. Then enter in your new types in the Selectable Items section and click SAVE. You will need admin access to do this. Once saved, any template using the Type defect custom field will be updated and you should be able to select your new type. I have attached a screenshot of the edit screen. For more information on custom fields: https://support.smartbear.com/collaborator/docs/server/settings/review-templates/custom-fields.html -- Best regards, Calvin1.5KViews1like0Comments