nlterry
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Joined 14 years ago
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Know Issue: MySQL 5.6 not yet supported
We do not yet support MySQL v5.6. If you are using MySQL v5.6, and are getting an error message, it is most likely due to the fact that this version of MySQL needs a new jar file. http://netbeans.org/bugzilla/show_bug.cgi?id=224260 We have an internal case open to address this issue in a future release. Our recommendation at this point is for you to use an earlier version of MySQL. We actually haven't tested yet with 5.5, but have several customers who have been using it without issue.6.7KViews0likes1CommentRe: Upgrade the code collaborator from 7.1 to 7.3.7303
This turned out to be an issue in the customer's network blocking the proper download of the installer file. If you run into this error, check locally with your IT staff for any proxies, firewalls or anti-virus software that could be blocking the dowload. If you still have trouble, please contact us at support@smartbear.com and we can tell you what the md5sum should be of the particular file you are trying to download.736Views0likes0CommentsKnown Issue: BinaryFileConversionException: Conversion failed
PDF files that contain a blank page will cause the following exception when opened in the Diff Viewer: BinaryFileConversionException: Conversion failed The third party library we use for document conversion is not handling the blank page properly. Until this library is fixed by the third party vendor, there is a workaround to this issue. Remove the blank page from the PDF file and upload the new version to the review. If you see this error in the Diff Viewer, simply click 'OK' to dismiss the error, and choose another version of the file to review, from the dropdown menu in the Diff Viewer, that does not contain a blank page.8.5KViews0likes1CommentRe: Mercurial Support for SubRepositories
We do not support Mercurial subrepositories, and that is not on our current feature roadmap. Here is our documentation on our integration with Mercurial: http://support.smartbear.com/viewarticle/25603/ One of the developers here suggested you may be able to do a diff from within the subrepositories and upload those to CodeCollaborator. I hope that helps.779Views0likes0CommentsRe: Intermittent issue with commandline client hanging
I looked back over your log files that you had submitted to Tech Support last week with one of our developers. It appears that the connection timeout is coming from your Active Directory server. Users trying to authenticate from the commandline are gettng the timeouts because the connection is not returning in time from AD. You mentioned users on the Web UI are not having this issue. That is because we authenticate with each command from the command line in the version you are using. We have changed the way we do authentication in our later releases. Upgrading will eliminate this problem for you. The latest installers can be found here: http://support.smartbear.com/downloads/codecollaborator/installers-7-0/?dl=22KViews0likes0CommentsRe: Installation Problem with Linux + MySQL
Hi Claudia, Are you using an Oracle JDK? We don't support OpenJDK. Are you upgrading from a previous version of CodeCollaborator or is this a fresh install? We'd actually like for you to contact us at Technical Support, because we will need to look at your server logs. Please send us all of the contents of these directories: <collab install dir>/tomcat/conf/Catalina/localhost/* <collab install dir>/tomcat/logs/* <collab install dir>/*.log Our email address is support@smartbear.com Thanks,1KViews0likes0CommentsRe: LDAP issue - user authentication not working correctly
JP Did you get your LDAP Authentication configured correctly? If you are still having problems with LDAP, please see our forum post here: http://smartbear.com/forums/forum/post/?mode=singleThread&thread=8094d38f-53d9-4c4c-9af6-a5e51e0fd355 This post will walk you through using JXplorer, a free third-party tool for querying LDAP servers, to diagnose your LDAP connection problems.628Views0likes0Comments