CGangloff
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Remove "Change Password" option in "User Profile" dropdown when using other authentication
Currently when using another authentication such as SSO, the User Profile drop down provides the external user with the Change Password option. Though this feature only applies to the internal user and authentication. Therefore, it should not be made available for external users. Please remove the "Change Password" option for external users.Re: QaComplete file cache
Hi Ty, Thank you for your post. Please check out our KB article located at: https://smartbear-cc.force.com/portal/KbArticleViewer?name=On-Premises-only-Moving-FileExchange-Directory&sp=qacomplete that provides information on how to migrate attachments to another location, if the C drive is running out of space. Thank you, Christiane1.8KViews0likes0CommentsRe: QAComplete New Format for Printed Form When Running from the Run History Menui
Thank you for your post. Yes we plan to add this capability. I went ahead and created a support case for your request in order for you to be notified once it has been added. Thank you and Best Regards, Christiane825Views0likes0CommentsRe: The description I input on a Shared Docment does not display on the main listing display
Hello Sheilagh, We wanted to provide you with an update and let you know that the description of Shared Documents issue has been fixed and applied it to production. Thank you and Best Regards, Christiane1.6KViews1like0CommentsRe: QAComplete
Hello Urs, Thank you for your reply. For end-users using the QAComplete application, they just have to use one of the recommended browsers: - Microsoft Internet Explorer 11 - Microsoft Edge - Mozilla Firefox - Google Chrome - Safari (Using the Edge browser on Windows 10 works fine) QAComplete is not yet fully Unicode compliant. As you know we are in the process of deploying a new UI and by doing that we are getting more and more unicode support. Urs, if you have any specific examples where the umlaute don't work, please submit a new support case here: https://support.smartbear.com/message/?prod=QAComplete with example screenshots of the entered and returned data and add my email address: Christiane.Gangloff@SmartBear.com in the CC Emails field so I can further investigate it for you. Thank you and Best Regards, Christiane2.2KViews0likes0CommentsRe: QAComplete
Hello Urs, Thank you for your post. QAComplete is offered as the SaaS solution and the standalone On-Premise installation package. The SaaS edition requires no investment in hardware and no specific IT resources. The only thing you need is a computer with one of these recommended browsers installed: - Microsoft Internet Explorer 11 - Microsoft Edge - Mozilla Firefox - Google Chrome - Safari and a internet connection. The On-Premise edition requires your own server, both on the hardware and software sides. For information on on-premises system requirements, please visit: https://support.smartbear.com/qacomplete/docs/administrator/on-premises/system-requirements.html. Thank you and Best Regards, Christiane2.3KViews0likes3CommentsRe: Saas terrible performance
Hello James, Thank you for your reply. We applied a performance patch this morning at 9:00am EDT) over two hours ago. I also created a support case (# 00297923) for you in order to be able to further troubleshoot the issue your users are experiencing, thank you. Best Regards, Christiane1.4KViews0likes0CommentsRe: Saas terrible performance
Hello James, Thank you for your post. James, we see that this was posted around the time the system was being patched for the issue you have submitted which causes slowness to be experienced during the update process. Please let us know if your users still experience such a delay, thank you. Best Regards, Christiane1.4KViews0likes0CommentsRe: Error occurred couldn't get data when trying to create defect from test run
Hello James, I wanted to let you know that I updated your support case. The issue has been fixed. Please let us know if the users still experience this issue after testing, thank you. Best Regards, Christiane1.6KViews0likes0CommentsRe: Error occurred couldn't get data when trying to create defect from test run
Hello James, Thank you for your post. We did experience this issue yesterday and applied a patch yesterday to our production server which addressed this issue. Please have the user(s) log out of QAComplete, clear the browser cache, log back in to QAComplete and let me know whether the user(s) are still experiencing this issue, thank you. Best Regards, Christiane1.7KViews0likes0Comments