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srinivasraj

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Joined 2 years ago

9 Posts1 LikeLikes received3 Solutions

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Re: Document not uploading
Hi John, May I know, Which version of Collaborator you are using? You are not able to upload files in the "Materials" section(below in pic) in the review, is this Correct?
2 years ago Place Collaborator Questions
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Re: In-Place OS Upgrades
Hi, Collaborator has nothing to do with in-place Windows upgrades. Yes, Collab V14.x supports Windows. I suggest you please take a backup of Collab's existing data and then perform an OS upgrade. Please take a look at this article to know more. https://support.smartbear.com/collaborator/docs/server/admin-tasks/backup.html
2 years ago Place Collaborator Questions
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Re: New Collaborator install fails to load page.
The log file has lot SQL errors that is the JDBC connection pool error "Could not create connection to database server". Somewhere in the MySQL configuration (Connector/J) is not properly configured or Connector/J is not using the desired version. Please check this link for more information on MySQL with Collaborator configuration. https://support.smartbear.com/collaborator/docs/server/install/db/mysql.html
2 years ago Place Collaborator Questions
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Re: New Collaborator install fails to load page.
May I know the Java version you are using and is it a Linux machine? If installed Collaborator server in your system, please share the error.log file (you'll get in Collab installed dir) and collab.log (<Collb insta dir>/tomcat/logs/collab.log) will check and let you know the update.
2 years ago Place Collaborator Questions
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Re: New Collaborator install fails to load page.
Hi, I noticed RTC service plugins and their dependencies are caught in the log, i.e. when Collaborator is installed since you selected it during the installation steps and which is not required (hope this is the window - pic attached). The logs you see there, are looking for the RTC configuration inside Collaborator server which is not available in Collaborator. Please choose RTC only if you're using it in Collaborator server or else you can uncheck the RTC service and install Collaborator, it's works fine. If you're using RTC then please use this link https://support.smartbear.com/collaborator/docs/source-control/rtc/index.html to know more about RTC Service in Collaborator. Hope this helps.
2 years ago Place Collaborator Questions
6.2KViews
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Re: New Collaborator install fails to load page.
Hi, Are you able to log in to Collaborator server, if Yes, please follow below steps to share dump file for analysis. Or if not please share snap. 1. Click the "System" link at the bottom of the page (you might have to be an administrator to see that). 2. In the "Server Backup/Debugging Dump" box at the top of the page, select the following settings: a. "Server Logs" => "Include Server Logs" b. "File Contents" => "No file content" c. "Which Data" => "System configuration only - no review data" Then click on the "Download Dump File" button. Send me the resulting zip file.
2 years ago Place Collaborator Questions
6.3KViews
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Re: Not able to add myself as participant
Please create some users with Admin access account, then logon with created user and try add participants in the review, add user self(Myself) as author and select Role and then participants and Add button will get enabled. Refer the below snap.
2 years ago Place Collaborator Questions
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Re: Not able to add myself as participant
May I know, which version of Collaborator server you are using and have u added users like this below pic from admin panel of Collaborator. Please try if not.
2 years ago Place Collaborator Questions
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Re: Not able to add myself as participant
Any error message is showing, when you are adding yourself as participant in the review?
2 years ago Place Collaborator Questions
998Views
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2Comments