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Unable to export report from Zephyr Scale

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A_18
Occasional Contributor

Unable to export report from Zephyr Scale

Hi ,

 

We have a test plan created in Zephyr Scale ( which has a lot of Zephyr scale test cycles linked in it) and when I generate the Test execution Results Report from it ( which generates 671 line items)  and export the data to excel, I am able to do it. However my colleague is unable to do the exporting for the Test execution Results Report from this particular test plan( She is able to generate the report but the export does not work for her). She is able to export from other test plans in the same JIRA project. Another one of our colleagues is also able to export from the same test plan.  The issue seems to be happening only for one of the colleagues.  

 

Could you please advise what this issue could be ?

 

When she exports this particular test plan , it gives the loading symbol and then nothing happens (we have checked there are no pop up blockers either)

 

A_18_0-1680033499184.png

 

 

 

Cheers

3 REPLIES 3
MisterB
Community Hero

If it's not permissions related (Project Settings > Apps > Zephyr Scale > ...) then I would contact SmartBear support through their portal



Need more help? Feel free to connect with me on LinkedIn: https://www.linkedin.com/in/andrew-barbet-548a234/
A_18
Occasional Contributor

Thanks . I raised the question in the SmartBear support and the issue was due to a test cycle in the test plan which had references to test cases from a deleted JIRA project. Once those test cycles were removed , I was able to export the report. 

MisterB
Community Hero

Interesting.  Thanks for sharing! 🙂



Need more help? Feel free to connect with me on LinkedIn: https://www.linkedin.com/in/andrew-barbet-548a234/
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