I have a JIRA Cloud to QAC Cloud instance and i have been trying to get the sync to work consistently since May 2017. Its very frustrating. Some fields sync, others do not sync. As well as the formatting my requirements details and steps to reproduce bugs looses the html formatting. I have several fields that sync sporadically. I was hoping to be up and running 30 days after getting the product, but I am still not up a running, which leaves my team still using Jira for bugs and requirements, because we can't depend on the sync. I am thinking of pulling the sync altogether unfortunately or scraping my setup and starting over. It's been over 90 days now. I have to be honest the issues i am seeing I would expect their team to have resolved and the quality to be much higher. I still like the tool but I am disappointed.
Thank you for the feedback. Although Smartbear's QAC support team is quite responsive and helps, I am also facing these sporadic issues and missing log files to troubleshoot..
