Jira status will not update from qa complete

[crossanpdx]

• When I make a change in JIRA, QA Complete receives those changes when synced.
• When I make changes in QA Complete, these changes sync to JIRA except STATUS.

Status updates from Jira to QAC, but not the other way around.

No errors in the sync log. In fact, the sync logs recognizes the JIRA ticket and states it updated item successfully.

Help?!

[CGangloff]

Hello Ryan, thank you for your post.

Status update issues are typically related to the JIRA Workflow. The JIRA Connector needs a JIRA Workflow in order to correctly update the status of a synchronized issue in JIRA when its status is changed on the QAC side.

Please double check/update the Workflow you loaded in the Connector: We have an article located at:

https://smartbear-cc.force.com/portal/KbArticleViewer?name=How-the-QAC-JIRA-Connector-uses-the-JIRA-... and let me know whether this helps, thank you.

Christiane