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How to automatically re-assign a Defect to the value of the Defect Owner when Status = Resolved?

BillW
Occasional Contributor

How to automatically re-assign a Defect to the value of the Defect Owner when Status = Resolved?

At the time the Status of a Defect is set to "Resolved" I'd like to have the "Assigned To" field automatically populated with the Defect Owner rather than a manual process.  I've looked at accomplishing this via an Escalation Rule but no luck there.  I then tried Workflows and came up blank there too.  I could accomplish this in either of the above options if the value of the Defect Owner could be populated within the drop-downs but unfortunately that data isn't included in the list.  Any suggestions would be greatly appreciated. 

 

2 REPLIES 2
vikasn
Occasional Contributor

Can you confirm if you are currently integrated with JIRA or any other defect reporting tool.

BillW
Occasional Contributor

Sorry for the late reply.  No, we don't use JIRA or any other defect management tool.  

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