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User Sees Endpoint Error - Unable to establish WSS connection with LoadNinja's backend

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User Sees Endpoint Error - Unable to establish WSS connection with LoadNinja's backend

User Sees Endpoint Error - Unable to establish WSS connection with LoadNinja's backend:'Connection error with LoadNinja backend: Error: unable to get local issuer certificate'

 

We have users that can report seeing this error on the endpoint.

 

A transparent proxy is likely causing this issue. This proxy has a self-signed certificate which isn't as secure as CA. The LoadNinja proxy endpoint cannot know the operating system’s proxy config by itself, and is hence throwing an error stating it cannot connect.

 

A simple way to fix this is as follows –
- Ask your network admin your system’s transparent proxy config (proxy IP, port and any username/password required)
- Check the box – My network requires proxy to connect to internet
- Enter the appropriate info, and try connecting

 

Here is the relevant Documentation on the endpoint:

 

https://support.smartbear.com/loadninja/docs/use-cases/test-local-apps.html

WSS_connection_Error_001.png