cancel
Showing results for 
Search instead for 
Did you mean: 

Password Not Found When Creating Users

Highlighted

Password Not Found When Creating Users

We are receiving some cases involving passwords when creating new users. In these cases the new user at times does not receive the password.

 

A fast way to remedy this is to have the new user enter the username email into the LoadNinja login and click the 'forgot password' link.

 

This will send a reset code from noreply@loadninja that looks something like this:


From: <noreply@loadninja.com>
Date: Wed, Aug 7, 2019, 1:30 PM
Subject: LoadNinja password recovery
To: <somenewuser@company.com>


Hey there, looks like you forgot your LoadNinja password. No worries though, just enter the below recovery code when setting a new password.

 

123456

 

If you did not request for a password recovery, then please ignore this.

 

Thanks again,The LoadNinja Team

 

If the new user does not receive the reset code email, please have them search spam and junk email for 'loadninja' or LoadNinja

 

If it still isn't found, please open a case with the details through:

 

https://support.smartbear.com/message/?prod=loadninja

New Here?
Join us and watch the welcome video:
Watch the New Interview
APITestingMistake#2
Labels