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tarl's avatar
tarl
New Contributor
3 years ago
Solved

How to show branch options

I need some assistance with the Cucumber for Jira plugin, specifically when I am setting up living documentation using Bitbucket cloud.  I am able to select a project, but not any branches. The options always come back as No Options.  I know for a fact there are branches in the projects but am unclear on how to get them to show up in the dropdown.  Below is a screenshot for clarity.

 

Is there a branch naming convention that needs to be followed? Is there a file structure requirement? Is there something else that must be considered?  Thank you very much for your time. I greatly appreciate any help you can provide

  • tarl's avatar
    tarl
    3 years ago

    After setting up a meeting with Smartbear, I got some really great help.

     

    They were able to see on their side what was going on. Our company uses IP whitelisting for our Cloud Git provider and that was preventing the branches from showing. 

     

    The documentation goes over what IPs need to be whitelisted under the self-hosted section. It was missing from the standard documentation.

     

    Once the IP's were added, everything works as expected.

     

    Thanks for the assist Smartbear team.

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  • tarl's avatar
    tarl
    New Contributor
    3 years ago

    A quick update. Looking at the developer's console in the browser I was able to find out that there is an error happening somewhere. From 
    https://c4j.cucumber.io/connect/rest/api/tenant/providers/3/git/branches?owner=XXX&repository=YYY&oauth_payload=ZZZ. I purposefully replaced the owner, repository, and oauth_payload values as to not expose them.

     

    I am receiving this: {"title":"Error","message":"There was an error"}, which is not very helpful.

     

    I am inclined to recommend to my company (and anyone else reading this) to choose different tools. The customer support is lacking and the product is not usable for us at this time.

    • tarl's avatar
      tarl
      New Contributor
      3 years ago

      After setting up a meeting with Smartbear, I got some really great help.

       

      They were able to see on their side what was going on. Our company uses IP whitelisting for our Cloud Git provider and that was preventing the branches from showing. 

       

      The documentation goes over what IPs need to be whitelisted under the self-hosted section. It was missing from the standard documentation.

       

      Once the IP's were added, everything works as expected.

       

      Thanks for the assist Smartbear team.