Forum Discussion
AlexKaras
Champion Level 3
Hi,
Have you used the form that I referenced in my initial reply?
Have you received confirmation e-mail right after the ticket was created? Do you have its ID# ?
sonya_m : FYI.
sonya_m
3 years agoSmartBear Alumni (Retired)
Thanks Alex.
Hi alex5290 , I wasn't able to find a case you opened with support, could you let me know the case ID?
- alex52903 years agoOccasional Contributor
I just did it, sorry I miss understood your message about to create the ticket.
#ID: 00489395
- AlexKaras3 years agoChampion Level 3
Any update from Support? (Just wondering...)
- alex52903 years agoOccasional Contributor
Hello, yes and they know the issue, but there is no fix yet.
Hi Alexsander,
Unfortunately, the error you faced indicates a known issue in the RAD Studio XE7 integration of AQTime. The issue haven't fixed yet, so we suggest that you evaluate and use the standalone version of AQTime. If needed, you can uninstall the integration feature by running the installation program of AQTime in the Modify mode.
Note that the issue doesn't affect any newer supported RAD Studio version.
Sorry for the inconvenience.Regards,
Anton Yanev
Customer Care Engineer
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