AQTimePro access violation when try new project

[alex5290]

Hi, 

I'm just starting on it to test AQTimePro with Delphi XE7, but when I try to create a new project I'm getting an Access Violation error, I did some search about it but I did not find nothing, can you let me know if there is something that I can do to fix it ? I think the process is not working because of this error.

Thanks.

[AlexKaras]

Hi,

If the problem has not been solved yet, I would create Support ticket via the https://support.smartbear.com/aqtime/message/ form.

[alex5290]

Hi, I'm still getting this error message.

Thanks.

[AlexKaras]

Hi,

Any reply from Support?

I would appreciate it if you update this thread with the result of your communication and solution (if found).

[alex5290]

Hello, 

no answer yet, I can't test the product.

Thanks.

[AlexKaras]

Hi,

Have you used the form that I referenced in my initial reply?

Have you received confirmation e-mail right after the ticket was created? Do you have its ID# ?

@sonya_m : FYI.

[sonya_m]

Thanks Alex.

Hi @alex5290 , I wasn't able to find a case you opened with support, could you let me know the case ID?

[alex5290]

I just did it, sorry I miss understood your message about to create the ticket.

#ID: 00489395

[AlexKaras]

Any update from Support? (Just wondering...)

[alex5290]

Hello, yes and they know the issue, but there is no fix yet.

Hi Alexsander,

Unfortunately, the error you faced indicates a known issue in the RAD Studio XE7 integration of AQTime. The issue haven't fixed yet, so we suggest that you evaluate and use the standalone version of AQTime. If needed, you can uninstall the integration feature by running the installation program of AQTime in the Modify mode.

Note that the issue doesn't affect any newer supported RAD Studio version.

Sorry for the inconvenience.

Regards,
Anton Yanev
Customer Care Engineer