AQTime not installing on Windows 8.1 with Hyper-V

[piyush_p_jain]

Hello Support,



I registered and donwloaded AQTime 8 for evaluation.

Got License Manager, AQTime and Key.

Installed License Manager on my machine.



But when I am trying to activate the trial license key on my machine, it is saying "virtual machine detected".



I am using physical machine and my OS is Windows 8.1 Pro with Hyper-V services installed.



AQTime 8.21 Build 1134

License Manager 2.50.332



Help me activate the trial key so that we can proceed with evaluation.



Regards,

Piyush

[joseph_michaud]

We still have an outstanding restriction in our License Activation wizard which thinks that physical machines with Hyper-V are actually virtual machines.  They are not (but for a while the underlying licensing system thought they were..).  You can work around this restriction by either



- removing the Hyper-V feature on the machine (and rebooting), activating the license, and then restoring the Hyper-V feature, or

- activate the trial license using the Manual activation procedure



Let me know if this doesn't work for you.

[piyush_p_jain]

When I do this with Manual Activation, it is still giving me the same error.



Do I need to run it from some other machine which does not have Hyper-V?



Regards,

Piyush

[joseph_michaud]

Hrrmmm.  Before I had answered I had verified that I could do exactly that:  manually activate an AQtime 8 trial license on a physical Windows 8.1 Pro machine which had the Hyper-V features enabled.



Please open a support case ( http://support.smartbear.com/message/?prod=AQtime ) and reference this forum thread.

[joseph_michaud]

Closing the loop.  No resolution here.  Problem avoided by activating license on a different machine.

[csa]

same here: Windows 8.1 pro 64 with Hyper-V, manual activation worked. Thanks.