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AQClient cant connect to the Licence Server

technik
Visitor

AQClient cant connect to the Licence Server

Hello,

we build a new VPN for our external employees. The clients are now in an outher subnet. They have full access due to the router and the DNS works well. I tryed, to configured the "Access to Remote License Managers" configuration in the Sentinal Admin Control Center of the Licence Server and added the VPN Broadcast address as parameter, but that brought no success. Does anyone know, why the AQTime Client cant find the Licence Server?

 

Best regards

1 REPLY 1
TanyaYatskovska
SmartBear Alumni (Retired)

Hi,

 

I recommend that you contact our Customer Care Team to investigate this issue. Please provide them with your license information. You can contact the Support Team here: https://support.smartbear.com/product-list/

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Tanya Yatskovskaya
SmartBear Community and Education Manager



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