I would love a way to go back to the old versions of TestComplete where that object recognition hint stuff wasn't present. I have never seen this be helpful; it's only caused problems for us when...
That's not my experience. Mine is more like pulling teeth. I sent them everything they should need to recreate the problem and the first thing they ask for is logging information that we can't kick off without running the external program. Heaven forbid any of these issues happen on a virtual machine running in AWS that's kicked off via Jenkins... because they won't be able to help you.
I've done screen sharing with them and if the intermittent problem happens, great! They'll acknowledge it. They won't necessarily fix it though.
I spent weeks trying to get them to look seriously into this problem and have come to the conclusion that the issue won't be addressed as a bug... so I'd like it addressed as a new feature... to disable the other new feature. And I'm not alone.
I think I'm done now. I've said my peace and I need to get back to work automating.