Marsha_R I see we look at things from a different perspective. That's ok. That's where discussion boards are all about :)
1) Of course we aren't ever going to need everything we need. But it's my opinion that SmartBear does/should do it's best to fullfill the clients most urgent needs. I mean, they want to maintain a base of happy clients, right?
To get a notion of most demanded feature requests I welcome the Feature requests report forum and the 'kudo-system'. It is my opinion that this system should be kept as open and as democratic as possible: most kudo-ed feature requests should get most priority by SmartBear team. Also, think of the ways SmartBear could make TestComplete 'stand out of the competition', by providing functionality which other (competitors) tools don't support.
2) Not automatically get worked on (some feature requests are just not realisticly possible and/or feasable with currently used technology. But I think the top xx (say, top 10), should be aligned with planned / future releases. And these plans should be communicated back to the forum users, so they know their kudo-voting hasn't been done for nothing, and also they know what to expect in future TC versions.
3) SmartBear is a commercial organization. They have ideed helped us a lot with a great product, so far. But, that's what their job is and they get paid for that. That's nothing special, all commercial systems work like that. SmartBear should be happy with the help the forum users provide by addressing the most common issues or improvements in the form of feature requests.
4) Completely true, but what is your point? It's not an issue I need to discuss. I think SmartBear should go for making TestComplete 'the best' product available by listening well to the input the forum users provide.
