I know that ALMComplete allows us to make custom dashboards and reports. That being said, most of us do not have the security clearance to do that. This is an area where we need a MAJOR improvement. ...
I'm sure that there are other, much easier to implement solutions for the report customization. Working with SAP is hell (no offence to the SAP people) and also too expensive. Purchasing an expensive license for Crystal Reports only in order to customize the reports in QAComplete is a bit absurd and not customer friendly :)