While working with TestComplete and I come a crossed issue, I have no problem getting answers from the community. From people like tristaanogre However, with QAComplete I sometime have to wait weeks ...
FYI, folks like me aren't paid by SmartBear... I'm a general TestComplete user who happens to like helping others.
If you need more immediate support answers for your questions, I'd suggest creating direct tickets to SmartBear using https://support.smartbear.com/message/?prod=QAComplete. User community forums, like this, are not the best solution for rapid turn around because, as you said, we're all actual users with deadlines and such. If you have an urgent need that is time-sensitive, it is better to utilize the main support staff.