nmrao's avatar
nmrao
Champion Level 3
10 years ago
Status:
Implemented

Rich Text features not working in the replies

The following features of Rich Text features do not appear after posting the response.

 

List

code snippets

 

Any idea?

  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)

    Hi Rao,

    I don't observe any issues with the text of replies. Are the corresponding buttons (for samples and lists) disabled or invisible in the editor?

     

  • nmrao's avatar
    nmrao
    Champion Level 3

    The reponse appear good when some one uses list type or code snippet while composing reply using Rich Text. However, the formatting is lost.

     

    For eg: Am using a list to describe the problem:

    1. List Type
    2. Code Snippet.

    And it would not show as list, that was the observation.

  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)

    Rao, can you post here (or send me via PM) a sample reply where it can be seen?

     

    Thanks.

  • nmrao's avatar
    nmrao
    Champion Level 3

    Please find the screen shot of my previous response how it used be shown to the user before posting and you see how it is displaying after.

    Selection_207.png

  • nmrao's avatar
    nmrao
    Champion Level 3

    As i mentioned, the image could not be seen in the reply, so I will snd you, Tanya.