MaryConti's avatar
Occasional Contributor
8 years ago
New Idea

Make your site and support easier to find and navigate.

I find it VERY HARD to find information on your site.  For example, I have spent the last 15 minutes looking for the page that has all the versions and what was fixed in each. I can't find that, but I run into this:  The link to the forum where release notifications are supposed to be posted -- the last entry there was 1.5 years ago.  I had the link, but had to C/P something else and lost it.  But it was referenced in a number of places.


So I want to submit a case on this.  Can't figure out how to do that.  There was a chat thingy that was bugging me to talk to a live salesperson, and there was an option there to submit a case, but as soon as I clicked it, it went away.


Gosh, I hope you guys are not obfuscating customer service to make us go away.


Maybe you need to get someone not familiar with this site to walk it for different scenarios.