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kgebura's avatar
kgebura
New Contributor
9 months ago

Jira Software Automation for Jira - Partial Outage

Hi there,  My org hasn't had access to Zephyr items for > 24 hours. I see that there is a partial outage which likely resulted from the scheduled maintenance yesterday. The migration status is compl...
  • kgebura's avatar
    kgebura
    9 months ago

    Thanks ClareAG

    That did the trick. It took awhile to find but I was able to open a support ticket also. 

    https://support.smartbear.com/open-ticket/ 

    They recommended the following steps which I forwarded to my team's Jira administrator. I assume this would help prevent it from happening again for users.

    • perform a re-indexing
    • clear the Server and Permission cache
DavidSmith's avatar
DavidSmith
New Contributor
9 months ago

Our Cycle data is corrupted  severely impacting our projects globally .  All of the cycle data is impacted. clearing the  browser cache on the desktop logging out and back in did not restore the cycle data completely.  So we are still down.

 

  • kgebura's avatar
    kgebura
    New Contributor
    9 months ago

    Hey DavidSmith I'd recommend opening an urgent case with support: https://support.smartbear.com/open-ticket/ 

    Note you will need your EN# to open a ticket with that URL. 

    Perhaps emailing customercare@smartbear.com is a better option if you don't have access to your Zephyr license info.

    My org's Jira administrator had to perform a re-indexing and clear the Server & Permission caches.