Forum Discussion

kgebura's avatar
kgebura
New Contributor
9 months ago

Jira Software Automation for Jira - Partial Outage

Hi there,  My org hasn't had access to Zephyr items for > 24 hours. I see that there is a partial outage which likely resulted from the scheduled maintenance yesterday. The migration status is compl...
  • kgebura's avatar
    kgebura
    9 months ago

    Thanks ClareAG

    That did the trick. It took awhile to find but I was able to open a support ticket also. 

    https://support.smartbear.com/open-ticket/ 

    They recommended the following steps which I forwarded to my team's Jira administrator. I assume this would help prevent it from happening again for users.

    • perform a re-indexing
    • clear the Server and Permission cache
ClareAG's avatar
ClareAG
New Contributor

Ok simple fix is to clear browser cache , log out and back in.

kgebura's avatar
kgebura
New Contributor
9 months ago

Thanks ClareAG

That did the trick. It took awhile to find but I was able to open a support ticket also. 

https://support.smartbear.com/open-ticket/ 

They recommended the following steps which I forwarded to my team's Jira administrator. I assume this would help prevent it from happening again for users.

  • perform a re-indexing
  • clear the Server and Permission cache