This does not happen consistently, but when it does, it usually lasts for a long time and affects all our QA team members.
I.e. today none of the executions could be loaded for 3 hours (!).
This makes the work of the QA engineers so much slower than it could be as most of the time during test execution is spent on waiting for Zephyr Squad.
We filed a support ticket at the beginning of January. The response from the support team that we received 6 days ago (mid-February) was that a development ticket had been raised. There was no further update yet.
We still continue to see the issue quite often. I would say that it has become worse since our support ticket in January as now we have days like today - when even page refreshes do not help.
Does anyone else experience this issue?
If you experienced and solved it, we would be grateful if you could share your solution.
P.S. Dear SmartBear team, could you please help? We have been your loyal customers for 4 years now, and we used to recommend your products to our colleagues.
We first reported months ago, same as darias post, Dec 2024 it started in earnest. Before I was able to stop testers, re-index anywhere from 10-20 min, now I've switched to doing each morning prior to test days. Yesterday was 60 min, today 71 min. Latest response was cloud version is being distributed to new users and could request to migrate, but looks like working on new clients first, then will look at migrating legacy customers.
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Thanks 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