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TFR_infsys's avatar
TFR_infsys
Occasional Contributor
11 months ago
Solved

User administration and logout with logout brings message: 502 Bad Gateway

User administration and logout with logout brings message: 502 Bad Gateway.   Why?
  • MisterB's avatar
    MisterB
    11 months ago

    Can you provide more information please.  I assume you were making an API call and that's why you got a 502 server message.  What was the URL you were using, etc.

  • MisterB's avatar
    MisterB
    11 months ago

    It sounds like there might be an issue with an Atlassian service - it's not a Zephyr Scale issue.  I suggest you contact Atlassian support, but you might find their statuspage useful to check: Atlassian Status, e.g. Access (Atlassian Access Status)

  • TFR_infsys's avatar
    TFR_infsys
    11 months ago

    Thank you... "Users may experience slow loading and uploading of attachments, login issues or inability for new customers to sign up. We have identified the root cause and are actively working on the service recovery."

MisterB's avatar
MisterB
Champion Level 3

Can you provide more information please.  I assume you were making an API call and that's why you got a 502 server message.  What was the URL you were using, etc.

TFR_infsys's avatar
TFR_infsys
Occasional Contributor
11 months ago

https://informatics-dresden.atlassian.net/SetCST?cst=eyJjdHkiOiJqc29uK2NzdCIsImVuYyI6IkEyNTZHQ00iLCJhbGciOiJSU0EtT0FFUC0yNTYifQ.cF4Ig22I1Y27aJMHmx8thY9sg0sLVzaw3N_PbyJZ4lBc9pzbRZrrU7CxaXPovHLPVuAeKR7cUevA-tLCUu3OAm5tbEXdBCvHK_lsSgr8DIMes7BGYCNxFWXoRsOjTltmNMhHraKBORS1apHeceLZbdaI2tDZNbQmHMr6IEsGX6-pgW8GzRQoTJDuwV2EYXt0RsurSMFohY0NWYNjIWQwmKHklrLcDbzkSLNYdDxzarNMjQ5oQH5PupEUYYsbQY8OiDDJoSnhStM1C0eId58HP3_u79JChi93v-2NAls9-4xoADXOi5oJja8A02l7f8TjP2yZPu8AxuqBsNRPCn80dQ.QkQsbgfAo_edp5xC.VIoN2mwk9wYMQqQ8OYZUhWOr03rbNp93aiZ-m5ER1IVkt8goiJAcGHzy5i9urYzwD5A7afOI5SieP6IkpbDGAGGH_PX6bOb0OOwp9z7emaiuIRI2NbyMPXpvVfQw-DqpQJcUkvkalC6RDRIO1Vf1o26ip27erxlBzPkV6wZCBd0EVEFMszUEQFSd_jCFbHjHA0yplCBtvosjWvG2pnzJJkrgM4d6HCvW8Z-tkU8qPkI3y1lX2WdxslpRXrKwmvEV4u3an5tAkx6SlSqqSOFHP-pVFwYx9SYEaRzp_RXLoJZeQR9Uc0eQP6CpQ13Pme0mcWjaq5GiUDqlPTaoONhu6hKBzWfMH4l1sgBMwyJGKCB6sD07_ChVDG4hpozZaqD8ZoS0ixnzQs7YecK9qI4hzm-FMXaAByF696_5S0r0pYBv5d_rw5mycz8BAJdKWUmwIJdYEv3ZfdfXK_v5Quxi9Hy_HDgvE0D8iVf3rcI1BvN17oi-d-WH7R5sFP4PX5juA1S6UkIr1ZR-X1u4qH6q8hZAkvAA0OuycSGK6CViG3t-auPIDGHz22l4Ox3n8sMaKmmLih60S-zTYRqt8EP0_fD2fLu4tNWTW8J27b_q2qZpZoJPqELlpTvf6ITUHs4Tl1nYDxK1CLxgEio3tbWADElNE0j3QdLdHo5UEDhZ3HLygDnk4JIwltQ52JSJGsThG8PJjjYzYNBBgDHpRe8h4zN_4QY6A_vGehxS94tBJAKh3qR1PH6cf11_eMZUl6Pr9QTzrihO0EsGb291nfROGODVdOxYAxuwQeqGtPuE3Fxop063DfFTz2kiteVhlJnlVJdKn0GUqOJuoCMDum0v5-KDJHoDA7vwQLUsIViYAiH7vFlHf6vEDfjNRTQhLBBXC08SSbGpYne0ltyAjR8fDpmioUS2q90LWgOBgM_Jfq7eZ26Hl2dRcrdouoQbF4JhnOan0SIcdIKddg1WcGE8Y6MmDajdMULicQkFABV-9jrgpVq0XQ2AQ5BO6Mb2mQTbPySFJy8ofT__kbfzv-_Y7xKWfbidnoqX1dogI9UcJtbP4mGhau4gFE_ohVM5lJMw0AxqG0h2CFLD20J9fxoU9proC7oiG5qxa8eIAXbr3jfbXOkLaC9MFTxqI_KIsjXpgyFJ-w16JN4CXdKwJHe346CMrXwiDfBCWj8jbAlBEGh7YfXLKGbw5X0ywO2aZcjii_A5-HSaXUL3xsBOHoh8wePmAAbW0ZSr1xvo6CgP-SnF24KPvF-j7YC3jFd4JmEYFiO65EM32dLbX4dEGZJWZDJY06HaihCz2Nt_IeIMQW1XOnvtkmltiuMI9dpuysnXPX10Slg8UhkKdyxhd267pI-zinPO6vxvh_BegHujCWuufZx_Dg.ByofKOJXZUKJD9j1B6iGnA&continue=https%3A%2F%2Finformatics-dresden.atlassian.net%2Fprojects%2FMT%3FselectedItem%3Dcom.atlassian.plugins.atlassian-connect-plugin%3Acom.kanoah.test-manager__main-project-page%23%21%2Freports%3FprojectId%3D10001&anonymousId=34e3c460-3d39-283e-4bf7-9e2ea1689bbb

 

At the moment I don't have the possibility to log in and send you the URL.

 

I can't nothing do it to Use.  I dont know what the Problem is...

It is no longer possible for me to use the tool but it is absolutely necessary as we run our test plans and test runs with it.