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lesley's avatar
lesley
New Contributor
4 years ago

There was an unexpected error.Please check your file and settings and try again

I am trying to import a csv file under the allowed size. Keep getting this error There was an unexpected error.Please check your file and settings and try again or contact us for troubleshooting. ...
Migration
Zephyr Scale (general)
lesley's avatar
lesley
New Contributor
4 years ago

I tried that, it didn't solve the problem.

MisterB's avatar
MisterB
Icon for Champion Level 3 rankChampion Level 3
4 years ago

If you could share some of the file structure/content I could take a look, or...

 

Here's an example file structure/content that I know works for me.  It should work for you also.

 

Name Precondition Objective Test Script (Step-by-Step) - Step Expected Result
Success: Failure of single xxx does not stop processing No active Jobs Initiation of Jobs and execution persists with a single xxx Make sure no active jobs  
      Shutdown single xxx server  
      Run test jobs  
      Confirm run as expected Job completes normally
      Restart xxx as required  

 

You could also try removing any special characters and test that.

 

Or you could try the SmartBear support team.