Forum Discussion

Hightech's avatar
Hightech
Occasional Contributor
4 years ago

Missing Traceability on user screen

I have created a bunch of test cases, cycles and plans and have then created Confluence pages to document them through.   When i save, i get the "Traceability" button at the top of my screen, my co...
TRACEABILITY
jfelix's avatar
jfelix
SmartBear Alumni (Retired)

Thanks for the reply, Hightech!

 

Can you confirm that your colleague has access to the test cases, cycles, and plans you have linked to that Confluence page?

 

If he has access, this might be a bug related to the plugin. In this case, I will ask you to please file a support ticket at Server Support Portal

 

I hope this answers your question,

Cheers!

Hightech's avatar
Hightech
Occasional Contributor
4 years ago

My colleague does have access to the cases/cycles/plans and he has the traceability links within those pages and can see the created confluence page too, Its just the traceability "button/icon" on the confluence page that is not present

I have tested with another colleague and he does have the button, so seems user related and not app.

 

 

  • jfelix's avatar
    jfelix
    SmartBear Alumni (Retired)
    4 years ago

    I see, Hightech. Do you know if your colleague has special characters in his username?

    • Hightech's avatar
      Hightech
      Occasional Contributor
      4 years ago

      No special characters that i can see unless they are hidden ones

       

      • jfelix's avatar
        jfelix
        SmartBear Alumni (Retired)
        4 years ago

        Thanks for replying, Hightech!

         

        In this case, please open a support ticket, so the team can investigate what's going on.

        Server Support Portal

         

        Thanks!