Importing test cases into Zephyr Scale from QAComplete (csv format)
When the test cases are exported from QAComplete in csv format, all steps are listed in one row i.e. title, description, test Id, steps, actual results are all in one row in the output file. Therefor...
I'd speak to the support team at SmartBear - they might be able to help. Like you say the only other alternatives are to manually manipulate or if you know your Excel VBA, you could develop a script to do the conversion.