Champion Level 3Hi,
<shudder> 🙂
I'm afraid there's no perfect solution for the approach you're taking. I'm sure there are good reasons why you're having to work in this way, but IMO it's not great. You're missing out on some great features for testers and test managers, and you're missing out on the power of Jira and Scale combined. But if that's not an option...
... as you've discovered, you can't update test cases via an import into Scale - it just creates new test cases. You should however be able to update test results into Scale using the API, but you'll need some (or someone with) technical experience using an API to be able to make that work, and I expect there will be a fair bit of transformation between your spreadsheets and Scale, particularly if your testers are sharing test cases - that, I imagine, would be very hard to manage.
