Forum Discussion

SanguK's avatar
SanguK
New Contributor
2 years ago

Getting Invalid Credential Error while configuring the Zephyr Scale with Jenkins

Facing the Invalid Credential Error, Verified the Jira Access, please guide me to resolve this issue .

 



  • MisterB's avatar
    MisterB
    Champion Level 3

    2 options for you:

     

    1) Contact SmartBear support (because I can't tell where you are seeing this issue): SmartBear Support

     

    2) Tell us a bit more about where you are getting this error and we will try to help

  • SanguK's avatar
    SanguK
    New Contributor

    We are trying to do Jenkins integration with Zephyr Scale through Zephyr plugins( Zephyr Scale plugin.) , as per the doc: https://support.smartbear.com/zephyr-scale-cloud/docs/continuous-integration/jenkins-integration.html.
    Plugin- Installed .
    Trying to add Jira instance by selecting the Zephyr Scale Server , our Zephhy instance is server only 
      Tried Test config after giving valid Jira url and credentials and get getting the Invalid User error. as above attached error.

  • MisterB's avatar
    MisterB
    Champion Level 3

    Thanks for the explanation.  I'm not familiar with Jenkins integration with Zephyr Scale, but I notice that the link you shared is for the Cloud instance, and you mentioned you're using the Server/DC instance.  The help file you want to use is therefore different and hopefully the instructions on there will help: Configuring Jenkins | Zephyr Scale Server/Data Center Documentation (smartbear.com), but if not, I recommend you contact SmartBear support (link below):

     

    SmartBear Support

    • SanguK's avatar
      SanguK
      New Contributor

      Thanks , I referred the same document , and will try to check Jira Admin to check if any setting needs to be enabled as well and will reach out the SmartBear support if nothing is worked  .