Hello,
Yes, this is a commercial license for SoapUI which we acquired in 2019 and it is still valid.
Last Friday, we were able to deactivate it via the offline mode and I had received the deactivation email from "license-activation@smartbear.com"; it was good.
But yesterday, when we did the activation process in offline mode for our new employee (in the same way as we did 5 months ago for another colleague), we didn't receive the email containing the activation key but a non-distribution email "license-activation@smartbear.com
Remote Server returned '554 5.7.0 <# 5.7.134 smtp; 550 5.7.134 RESOLVER.RST.SenderNotAuthenticatedForMailbox; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this mailbox> "
A few years ago, we were able to contact Smartbear Support by email (smartbear-sweden-support@smartbear.com) for another topic but on retrying the same thing, I received an automatic email redirecting me to this forum so that I would have liked to be able to open a ticket with support to manually communicate our license file to them, the email sent to license-activation as well as the email received by their mail server for analysis
We are a little stuck with this license that we want to reactivate for our new colleague
Best regards,
Michael