Forum Discussion
TanyaYatskovska I submitted the recording to reproduce this issue. I am seeing this issue frequently. Please let us know the update on this.
Thank you,
Cauvery.
Hi Cauvery,
Thanks for contacting our Support Team. I'm sure they will do their best to assist you.
- CroakSplat8 years agoOccasional Contributor
Any ETA on when an update can be expected, even if the update is "still investigating problem" or "unsolvable with the current information"?
- TanyaYatskovska8 years agoSmartBear Alumni (Retired)
Hi plsFinishDevlop,
You can find the Product Support Manual document explaining SLA terms for different SmartBear products:
https://support.smartbear.com/about/
If you haven't submitted the support case yet, I suggest that you do this in addition to Cauvery's one. I suppose that complaints from different users on the same issue should speed up the investigation process.
- HimanshuTayal6 years agoCommunity Hero
Hi TanyaYatskovska ,
I know that this is 4 year old thread but for some past 1-2 weeks i have faced this issue 3 times.
Can you help me in resolving or letting me know how this problem is occuring so frequently.
I am using ReadyAPI 2.5.0
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