Forum Discussion
silverrail
12 years agoOccasional Contributor
Hi, Erik --
As you requested, I completed a Support form and attached a typical Response message .xml file. When I clicked "Send" the browser took a few seconds while it displayed the spinning "beach ball." After that, it displayed the same page (form) again.
I was expecting it to display an acknowledgement page indicating that your system had received my submission, and perhaps giving me a Case number, but that was not the case. Did my request actually get entered into your Support system? If not, what should I do to submit the Response message file to you?
Thanks,
Bill Rabkin
As you requested, I completed a Support form and attached a typical Response message .xml file. When I clicked "Send" the browser took a few seconds while it displayed the spinning "beach ball." After that, it displayed the same page (form) again.
I was expecting it to display an acknowledgement page indicating that your system had received my submission, and perhaps giving me a Case number, but that was not the case. Did my request actually get entered into your Support system? If not, what should I do to submit the Response message file to you?
Thanks,
Bill Rabkin
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