I too have the same issue .. and same as you have a support ticket in from many weeks ago but no response after requesting some assistance.
I am so puzzled by this.
For me it is the assertions and custom test case properties that keep reverting back to previous versions. I will update an assertion .. I will delete a custom test case property .. I will save my work multiple times .. 2 days later when I load the project and run the Test case my 'old' assertions are back and so are the custom test case properties .. not sure how ReadyAPI does this .. it is like it is storing a version control or something.
For ex. I will delete this entry from a Test Step. Save project .. a day later open it up and it will reappear again.
So frustrating to lose work like this
