Forum Discussion

maa1234's avatar
maa1234
New Contributor
5 years ago

ReadyAPI 3.3 installer crashes on macos after flash screen

I am trying to install ready api 3.3 on mac os 10.15.5. the installer crashes after flash screen. I have already install java jdk and added to path and java_home export JAVA_HOME='/Library/Java/Java...
Nastya_Khovrina's avatar
Nastya_Khovrina
SmartBear Alumni (Retired)

Hello,

 

It seems to be a known issue with the ReadyAPI installer on MacOS Catalina as the installer is not notarized for this OS version yet. Our R&D team is working on resolving the issue. In the meantime, as a workaround, try running the following command in the Terminal:
sudo spctl --master-disable

This will allow running apps from anywhere, and you'll be able to run the ReadyAPI installer. In this article, you can find more details:
http://osxdaily.com/2016/09/27/allow-apps-from-anywhere-macos-gatekeeper/

 

If this doesn't help, please open a new case here: https://support.smartbear.com/message/?prod=ReadyAPI

maa1234's avatar
maa1234
New Contributor
5 years ago

The solution provided doesn't work for me. I cant submit a ticket either because i dont have the license number (currently using trial license). Since i cant install the app, i cant view the license.

  • Nastya_Khovrina's avatar
    Nastya_Khovrina
    SmartBear Alumni (Retired)
    5 years ago

    maa1234,

     

    Please select the "No, I am not a registered customer" option on the form:

     

    In this case, the license number isn't needed.

    • sonya_m's avatar
      sonya_m
      SmartBear Alumni (Retired)
      5 years ago

      Thank you for the help Nastya!

       

      maa1234 I see that you are working with Support on this and, currently, they are waiting on some files from you to keep the investigation moving. 

      Please keep working with them and also, the Community members would be grateful if you post the final solution here when you have it. Thank you.