Forum Discussion

arunsarode's avatar
arunsarode
New Contributor
6 years ago

ReadyAPI 2.7 trial version giving blank screen

I installed ReadyAPI 2.7 trial version by registering, when i tried to launch ReadyAPI we are getting blank screen   please help on this.....   Below is the ReadyAPI Log   Mon Jul 01 11:4...
  • richie's avatar
    richie
    6 years ago

    Hi arunsarode 

     

    the logging at when you boot ReadyAPI! is identical (more or less) to mine until it gets to here:

     

    Mon Jul 01 11:44:03 IST 2019: ERROR: Failed to start IPC process.
com.teamdev.jxbrowser.chromium.internal.ipc.IPCException: Failed to start IPC process.
at com.teamdev.jxbrowser.chromium.internal.ipc.d.run(SourceFile:200)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.RuntimeException: java.io.IOException: Cannot run program "C:\Users\abc\AppData\Local\JxBrowser\browsercore-64.0.3282.24.6.21\browsercore64.exe" (in directory "C:\Users\abc\AppData\Local\JxBrowser\browsercore-64.0.3282.24.6.21"): CreateProcess error=5, Access is denied

    I haven't got much of a suggestion - but if I were you I'd raise a tech support request with SmartBear.

     

    There was another user that appears to have had a similar/equivalent issue - but he was running Linux x64 - he added/updated a couple of .jar libraries and this resolved his issue - but that was a different operating system (link) - unfortunately there wasn't anything on the link to indicate how he diagnosed the problem - but you both have issues with the jxbrowser component.....

     

    Yeah - unless anyone else has any opinions I'd raise the service request.

     

    Sorry I can't be of more help,

     

    rich

     

     

HimanshuTayal's avatar
HimanshuTayal
Community Hero
6 years ago

arunsarode 

 

Can you attach any screenshot. So that it will be more clear.

 

  • richie's avatar
    richie
    Community Hero
    6 years ago

    Hi arunsarode 

     

    the logging at when you boot ReadyAPI! is identical (more or less) to mine until it gets to here:

     

    Mon Jul 01 11:44:03 IST 2019: ERROR: Failed to start IPC process.
com.teamdev.jxbrowser.chromium.internal.ipc.IPCException: Failed to start IPC process.
at com.teamdev.jxbrowser.chromium.internal.ipc.d.run(SourceFile:200)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.RuntimeException: java.io.IOException: Cannot run program "C:\Users\abc\AppData\Local\JxBrowser\browsercore-64.0.3282.24.6.21\browsercore64.exe" (in directory "C:\Users\abc\AppData\Local\JxBrowser\browsercore-64.0.3282.24.6.21"): CreateProcess error=5, Access is denied

    I haven't got much of a suggestion - but if I were you I'd raise a tech support request with SmartBear.

     

    There was another user that appears to have had a similar/equivalent issue - but he was running Linux x64 - he added/updated a couple of .jar libraries and this resolved his issue - but that was a different operating system (link) - unfortunately there wasn't anything on the link to indicate how he diagnosed the problem - but you both have issues with the jxbrowser component.....

     

    Yeah - unless anyone else has any opinions I'd raise the service request.

     

    Sorry I can't be of more help,

     

    rich

     

     

    • Olga_T's avatar
      Olga_T
      SmartBear Alumni (Retired)
      6 years ago

      Hi all,

       

      arunsarode, do you have any updates? Did the link to the Community topic that Rich provided help?
      In case you decide to raise a support ticket, please follow this link: https://support.smartbear.com/message/?prod=ReadyAPI

      We are looking forward to hearing from you.

       

    • arunsarode's avatar
      arunsarode
      New Contributor
      6 years ago

      richie 

      Thanks for you reply

      • socaltester's avatar
        socaltester
        Contributor
        6 years ago

        We're experiencing a very similar, if not exact, issue with the same blank screen result. We're using Windows 10 Enterprise (build 1809) with Java 8 update 211 and JRE 8 update 211. This began, for us, on Monday, July 8th. I submitted a ticket and the initial response was to uninstall and reinstall; however, reinstallation process would not complete and presented an "Error 20" pop-up. Ugh!

        It wasn't until our local tech support did some brief web searching to find that Java may have been negatively impacting the installation that we were able finish the install and get back to the original blank screen issue. The recommendation was to uninstall Java 8 Update 211 and JRE Update 211. What version of Java or Jre is required?

         

        Attached is a post install log file, but this error stands out:
        "Thu Jul 11 14:42:14 PDT 2019: ERROR: Failed to initialize or establish a connection with a Chromium render process. You are observing this exception as the render process didn't respond within 120 seconds after the Browser constructor has been invoked."