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frame2's avatar
frame2
New Contributor
9 years ago

ReadyAPI 1.7.0 frequent crashes

Me and my colleague having the same problem - sometimes readyAPI 1.7.0 just vanishes just after a mouseclick, without doing anything special. We couldn't find a reason, appears random? This happens a...
  • kbw's avatar
    kbw
    8 years ago

    UPDATE!

     

    After a lot of back and forth working with SmartBear on this, sending them crash reports and logs, the problem has been tracked down!

     

    If you download the latest Ready API 1.9 nightly build, the crashing should be solved.

     

    I've been using it for about a month now since the fix and it hasn't crashed a single time.  I wanted to use it for a while before reporting that the issue's resolved for me.

     

     

    FYI:

    It was a really really esoteric bug, not surprising it took long to uncover.  There's a small icon that is sometimes displayed over the Transaction Log button after running tests in certain conditions. The icon indicates potential performance issues when it detects timing differences between multiple runs of the same test case (e.g. when running in a loop, with different response times in each loop). It's just to get the user's attention so that they can decide if they want to dig deeper.

     

    However, when this icon is visible, and you switch focus a different window, then ReadyAPI got into a locked state while trying to refresh the icon while it no longer had focus.

TanyaYatskovska's avatar
TanyaYatskovska
SmartBear Alumni (Retired)

Hi,

 

Thanks for reporting the issue to our Support Team. I'm sure they will do their best to help you in resolving the issue,

psouth's avatar
psouth
New Contributor
9 years ago

I've installed the latest maintenance build (11072016) and this is even worse!  I can run the application for approximately 2 minutes before it then crashes.

 

Admittedly it is a "maintenance" build, but surely this level of instability should not exist in the application.

 

Terrible customer experience :(

  • fredsvar's avatar
    fredsvar
    SmartBear Alumni (Retired)
    9 years ago

    That's bad.

    Please get in touch with customer support, they should be able to help you gather the data we need to investigate the issue.

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