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TanyaYatskovska's avatar
SmartBear Alumni (Retired)
4 years ago

SmartBear Talks | Meet the ReadyAPI Customer Care Manager - Anastasia Batazova


We continue showing you the faces of the ReadyAPI Team at SmartBear. Today, we will talk with Anastasia Batazova (aka Nastya_Khovrina), the SmartBear Customer Care Manager for API Products. In this short interview, we will learn Anastasia's background and her path to becoming a Customer Care manager, Anastasia will share details about the internal processes the team uses to support ReadyAPI customers.


Watch the interview:


Anastasia Batazova - SmartBear Customer Care Manager, API Products


Quick links:

00:00​ Introduction

00:50​ Anastasia background

01:32​ Which products Anastasia manages

02:16​ Day to day work duties

04:00​ Support Engineer vs. Support Manager

05:25​ Self-Education and Team-Education

07:45 The support cases ​Anastasia prefers to answer

08:54​ Customer Care working process

11:25​ Thank you


I hope you found this video informative! Feel free to post your questions under this post, in case you have any. You can watch more videos with the ReadyAPI Team here.


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