SmartBear Talks | Meet the ReadyAPI Customer Care Manager - Anastasia Batazova
Greetings!
We continue showing you the faces of the ReadyAPI Team at SmartBear. Today, we will talk with Anastasia Batazova (aka Nastya_Khovrina), the SmartBear Customer Care Manager for API Products. In this short interview, we will learn Anastasia's background and her path to becoming a Customer Care manager, Anastasia will share details about the internal processes the team uses to support ReadyAPI customers.
Watch the interview: https://youtu.be/e6b1Q1KbuL0
Anastasia Batazova - SmartBear Customer Care Manager, API Products
Quick links:
00:00 Introduction
00:50 Anastasia background
01:32 Which products Anastasia manages
02:16 Day to day work duties
04:00 Support Engineer vs. Support Manager
05:25 Self-Education and Team-Education
07:45 The support cases Anastasia prefers to answer
08:54 Customer Care working process
11:25 Thank you
I hope you found this video informative! Feel free to post your questions under this post, in case you have any. You can watch more videos with the ReadyAPI Team here.
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