You are not authorized to use Automated Testing Bridge

I'm trying to figure out how to use ALM Complete to schedule regression test runs using our existing library of QTP scripts. On the target computer, which is a virtual machine, I launched the SoftwarePlanner Registration application. I navigate to the QTP Bridge tab, fill in all the required information, click the 'OK' button, and receive the message "You are not authorized to use Automated Testing Bridge".



On this same VM, using identical connection information, I was able to successfully register the TestComplete Bridge.



I can't find any information on this message. Any ideas?



Thanks,

Dave