Forum Discussion

GlynH_G4S's avatar
GlynH_G4S
New Contributor
8 years ago

When I mark a step as Passed, blue square revolves but doesn't stop revolving - stuck

When I mark a step as Passed, the blue square revolves, showing QAComplete is processing, and should rapidly move to the next test step, but the blue square doesn't stop revolving - result is QA is s...
Nastya_Khovrina's avatar
Nastya_Khovrina
SmartBear Alumni (Retired)
8 years ago

Hi,

 

Clear your browser's cache/cookies, restart your systems, and try logging in to the account again. If you still experience the issue, please open a new support case here: https://support.smartbear.com/message/?prod=qacomplete and provide additional details: 

- (SaaS) What date & time (specify your time-zone) did you experience the issue?

- What browser (name, version) are you using? Does it happen with another browser?

- Do other users in your company experience the same issue?