TestAgent does not send reports to QAComplete

Hi!

We have two identically configured VMs.TesComplete and TestExcute are installed there.
The automatic tests are controlled from QAComplete. The tests run in TestExcute.

VM1

the logs are transferred to QAComplete
POST /rest-api/service/automation/v2/hosts/8/runs/4559/items/1/report

VM2

the logs in QAComplete are not transferred

If I uninstall TestExcute on VM2 and run the tests with TestComplete, then the logs are sent to QAComplete.

Does anyone know what it can be?