Forum Discussion

vondie's avatar
vondie
Contributor
9 years ago

Requirements and Test Sets Intermittently not Visible

Hi everyone. My team and I have been experiencing a strange issue with QAComplete for a couple months and we are not sure why/how to resolve it. It seems like a security/access issue or something wit...
Requirements
Security settings
System Configuration
  • CGangloff's avatar
    CGangloff
    9 years ago

    Hello Rachel,

     

    Thank you for your reply. Please provide me with a screenshot where you say a small amount of your requirements show up, but not all that is there. You can send the screenshot to me directly: Christiane.Gangloff@SmartBear.Com.

     

    Best Regards,
    Christiane

CGangloff's avatar
CGangloff
Moderator

Hello Rachel,

 

Thank you for your post. Rachel, when you have the same permissions as another user, but the file count doesn't match between the users, or you are not seeing the same records as another user or you don't see records at all, this all depends on your personal view and most of the time it is Filter and/or Release related.

 

For Test Sets and Requirements it most of the time is Release related. I suggest first to always make sure you do not have a temporary filter enabled >>> the listing screen should show "(No Filter)".

 

Also at the release filter level (left navigation panel) >>> make sure that it shows "(All Releases)" and "(All Types)" and make sure that you are in the correct 'Folder'.

 

Attached for you I have recorded a video. Please let me know if this resolves the issue, thank you Rachel.

 

Attachment: Release_Filter.swf

 

Best Regards,
Christiane

vondie's avatar
vondie
Contributor
9 years ago

Thanks Christiane but I already checked this before posting and it does not solve the problem. My filter shows as "(No Filter)" and I'm still not seeing most my requirements (some show up but a very small amount do compared to what is there). 

  • CGangloff's avatar
    CGangloff
    Moderator
    9 years ago

    Hello Rachel,

     

    Thank you for your reply. Please provide me with a screenshot where you say a small amount of your requirements show up, but not all that is there. You can send the screenshot to me directly: Christiane.Gangloff@SmartBear.Com.

     

    Best Regards,
    Christiane

    • vondie's avatar
      vondie
      Contributor
      9 years ago

      Thanks Christiane. My problem has been solved. The issue turned out to be with filters in multiple tabs of requirements. For example, when I was looking under the Releases tab in the Requirements, I had also selected a folder in the Folders tab. Clicking the parent directory folder allowed all requirements to be displayed.