Forum Discussion

TC_UserP's avatar
TC_UserP
Contributor
8 years ago

QA Complete - JIRA Synchronization

Hello Team,    We tried to perform a synchronization between QA Completete and JIRA (Idea was to sync data from JIRA to QA Complete). I followed the steps provided in the below document. https://do...
TC_UserP's avatar
TC_UserP
Contributor

Thank You for the reply!

 

But it unfortunately does not happen. I do not see any sync happened in the QA Complete. The QA Complete is absolutely blank. Is there any specific setting that we should configure before the synchronization.

Also, is there a one way sync possible. I do not have anything in my QA Complete and I only want to transfer my data from JIRA to QAComplete.

 

Thanks in advance.

 

Nastya_Khovrina's avatar
Nastya_Khovrina
SmartBear Alumni (Retired)
8 years ago

 

 Is there any specific setting that we should configure before the synchronization?

No, you just need to walk through the whole mapping procedure and click DONE.

 

 Is there a one way sync possible?  

No, the synchronization works in two ways.

 

I recommend that you check the mapping settings once again - maybe you didn't map some required fields which are required in Jira. Note that, currently, QAC integration page doesn't show all required fields in Jira. To know the required fields in Jira, please open the corresponding Jira project and click the Create button on the top toolbar. The required fields are marked with the asterisk.

 

If you configure the synchronization as described in this article: Configure Basic Field Mapping and check all required fields in Jira, but the synchronization still doesn't work, please open a new support case: https://support.smartbear.com/message/?prod=qacomplete.

 

To help us assist you better, please provide the following info:

  • Let us know the JIRA edition (Cloud or Server) and the version you're using.
  • A version of the QAC Jira plugin installed.
  • A screenshot of the QAComplete - JIRA Field Mapping screen.

 

If you use QAC SaaS, please also let us know the following:

- when approximately you faced the issue last time (the time, date and time zone);
- Jira key(s) or QAC id(s) of the problematic items.

  • Pattopat's avatar
    Pattopat
    Occasional Contributor
    8 years ago

    Hello,

     

    We are facing a similar issue with the JIRA / QAC synchronization process.

    Although the required fields and only standards fields are mapped, the JIRA to QAC synchronization process is not working.

     

    Was the problem fixed in your situation and in case, what was the root cause?

     

    Thank you so much,

     

    Patrick

     

     

     

    • TC_UserP's avatar
      TC_UserP
      Contributor
      8 years ago

      Unfortunately, the problem is not resolved.

      We realized that the synchronization happens for new items but the existing items do not synchronize either way in-spite of checking the option of synchronizing existing data.

       

       

      Regards,

      Padma

  • TC_UserP's avatar
    TC_UserP
    Contributor
    8 years ago

    Please find the details below:

     

    • Let us know the JIRA edition (Cloud or Server) and the version you're using --> We are using the Server version 7.4.2 and not clould 
    • A version of the QAC Jira plugin installed. --> 11.4
    • A screenshot of the QAComplete - JIRA Field Mapping screen. --> Attached  also in my previous post I have attached detialed step wise screenshot,

     

    • Pattopat's avatar
      Pattopat
      Occasional Contributor
      8 years ago

      Hi Padma,

       

      Thank you for having shared your experience, we are facing something equivalent, see here:

       

      https://community.smartbear.com/t5/QAComplete-and-ALMComplete/QA-Complete-JIRA-synchronization-your-experience/m-p/148649#M1946

       

      We are in touch with Smartbear's support digging into the issue and I will keep you appraised of the evolution.

       

      Quick question: do you have technical plugins such as smart grid, ... in your JIRA implementation or is it a basic JIRA deployment?

       

      Thank you,

       

      Patrick

       

      • TC_UserP's avatar
        TC_UserP
        Contributor
        8 years ago

        Hi Patrick,

            Thanks a lot for this info.

         

        This is the list of installed plugins in JIRA we have:

         

        User-installed add-ons

        Script RunnerINCOMPATIBLE - UPDATE AVAILABLE

        Paid update

        TimePO Timesheet pluginINCOMPATIBLE

        Request update

        Atlassian Universal Plugin Manager PluginUPDATE AVAILABLE

        Update

        Atlassian Universal Plugin Manager Self-Update Plugin

        Barcharts for JIRA

        CF Toolbox by InTENSO

        Epic Sum Up - Light

        intenso-jira-tools

        JIRA Charting Plugin

        JIRA Software Chinese (China) Language Pack

        JIRA Timesheet Reports and Gadgets Plugin

        Pivot Report

        Portfolio for JIRA

        Portfolio Live Plans

        Portfolio Team Management

        psmq-plugin

        QAC Connector

        querydsl-4.0.7-provider-plugin

        Service Desk Internal Base Plugin

        Audit log JIRA update check Settings Enter safe mode.

         

        Kindly, let us know the inputs you receive from the support team. It may be helpful for us as well.

         

        Kind Regards,

        Padma 

    • CGangloff's avatar
      CGangloff
      Moderator
      8 years ago

      Hello Padma,

      Thank you for submitting a support case with all of the information, we will respond to you shortly.

      Best Regards,
      Christiane