Do NOT upgrade to version 9.8.1
Until SmartBear support resolves the "500 Internal Server Error" issue, DO NOT upgrade to version 9.8.1 We are essentially dead in the water until they provide a resolution
Forum Discussion
Description of problem:
After upgrading from 9.7.0 to 9.8.1, the login screen displays a 500 internal server error.
Who is affected:
Only those customers who had previously installed 9.7.0 version and are now upgrading to 9.8.1 as well as those who upgraded from 9.7.0 to 9.7.5 and now to 9.8.1.
Cause:
The update package was missing logic to create and update configuration settings that were introduced in the latest version.
Workaround:
Refreshing the page twice will display the login page successfully.
Status on resolution:
An updated upgrade package will be made available starting Thursday June 20th, 2013
We will be posting more information once the upgrade package is available.
After upgrading from 9.7.0 to 9.8.1, the login screen displays a 500 internal server error.
Who is affected:
Only those customers who had previously installed 9.7.0 version and are now upgrading to 9.8.1 as well as those who upgraded from 9.7.0 to 9.7.5 and now to 9.8.1.
Cause:
The update package was missing logic to create and update configuration settings that were introduced in the latest version.
Workaround:
Refreshing the page twice will display the login page successfully.
Status on resolution:
An updated upgrade package will be made available starting Thursday June 20th, 2013
We will be posting more information once the upgrade package is available.
