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mtsapa's avatar
mtsapa
Occasional Contributor
2 years ago
Solved

Unable to recognize a button in LoadNinja

Hi,  Currently, I am facing object recognition issue with “Next” button on a web page where I am recording. I've been able to record a script. I have tried various Object Identification options but ...
  • melgage's avatar
    melgage
    3 years ago

    HarryS,

     

    When Collaborator is initially installed, it uses the local loopback address of the machine it was installed on. To resolve your issue, you need to specify an "External URL:" for the server. This is done in the Admin > System > Settings  form. You can use the network accessible IP address of the Collaborator server, or a qualified DNS mapping if you have that setup. 

    Ensure to also use the port setting with your IP address.

     

    Here is a link to the documentation on that setting:

    Collaborator General Settings 

     

    Cheers,

    Mel

     

mtsapa's avatar
mtsapa
Occasional Contributor
2 years ago

Hi TimeCop1983  I tried this as well and it did not work. Is it possible to join meeting to solve this? I can send you meeting link with your feasible timings.

 

Please let me know,

 

appreciate your help on this.

thanks,

Mary

TimeCop1983's avatar
TimeCop1983
Icon for Staff rankStaff
2 years ago

I apologize for the inconvenience you're experiencing. While I would love to assist you further through a meeting, I'm afraid I can't.

However, I can still help resolve your issue. To provide you with the best possible assistance, I will ask our dedicated Customer Care team to contact you directly. They will coordinate with you and work towards resolving your problem.

Thank you for your understanding, and I apologize again for any inconvenience caused.