Recorder not recording - no data received and err_empty_response

Question

I am trying out loadcomplete and cannot get recording to work. I ensure that the proxy port matches the traffic port, the proxy is active, and I make sure the URL works. When loadcomplete opens the browser to the URL it hangs and I end up getting a message about no data received with the details err_empty_response. I'm out of options. The browser used is Chrome, but it fails the same way with Firefox. I terminate recording, shut down the proxy, and the URL responds immediately.

I'm testing a broad swathe of similar (more or less) products among them Loadrunner, JMeter, loadcomplete, and Neoload among others. If I can't get past the recording glitch loadcomplete is done. Although I should rejoice that I can lighten my review load, I find a lot that is attractive in LoadComplete, but the recording capability will quickly be a showstopper if I cannot get past this quickly.

ryanheidorn · Answer

Hi Leo,
&nbsp;
At this time, LoadComplete does not support client certificates. If you're able to change your application to use just server-side SSL, that should work. Please keep us posted!
&nbsp;
Also, if you're interested, I suggest posting in the LoadComplete feature request board to suggest that our product team implement support for testing applications that use client-side certificates.
&nbsp;
Best,

ryanheidorn · Answer

Hi baxsc01,
&nbsp;
What version of LoadComplete are you using? Does the site you're testing use SSL?

baxsc01 · Answer

I downloaded version 3.1 per the link provided and read the proxy reference.&nbsp; Attempt to record SSL session (port 8181) failed with "no data received" error as before.&nbsp; The proxy port was left at default 8888.&nbsp; Using the same URL in Chrome (browser used in all tests) without LoadComplete recording is successful, but with a twist:&nbsp; I get an alert that the SSL session is not believed to be valid due to an untrusted certificate.&nbsp; I am allowed to proceed and the application functions properly.&nbsp; The application will also respond on port 8080 and I used the amended URL successfully.&nbsp; LoadComplete will aptly record a session on port 8080 but it appears that when I try to record a SSL session a certificate trust issue is not reported or passed through the proxy, but instead it hangs until timeout then you get the no data received / empty response error.&nbsp; I shall diagnose the certificate error and try again, but this particular circumstance is peculiar in that it masks what is displayed without LoadComplete proxy being active and gives an error w/o recording whereas the same URL w/o LoadComplete active throws an alert screen and permits continuing with the session once the risk is confirmed.&nbsp; This is progress, but I'm not yet out of the woods.&nbsp; I'll see how this behaves in the corporate lab tomorrow.

ryanheidorn · Answer

I have entered a support ticket on your behalf and will follow up via email.

leoli · Answer

Is there any answer for this message? I have the same error when I use my certifcate to access my local server through LoadComplete.

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Recorder not recording - no data received and err_empty_response

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