Where do I report TestComplete Territory Manager's lack of service ?

Hi there,

Three weeks back I deactivated one of my companies licence with testcomplete in order to move it to the next PC.

We have been in communication with two of the support team with regards to the fact that we are unable to login via https://my.smartbear.com/login.asp. The way the service is so bad turnaround time is two sometimes three days. How hard can unlocking someone’s account be? I have hammered the 'forgot password' and 'Resend my login info' links so many times that I have come to the conclusion they do not work.

Cheers,

Mpho