Forum Discussion

johnmcdraper's avatar
johnmcdraper
Occasional Contributor
7 years ago

Stop making me change my password

The Case Manager pages require me to change my password regularly.   This is a real PITA.   Honestly, this is my problem ticket queue - not access to sensitive information, not my bank account or SB ...
  • TanyaYatskovska's avatar
    TanyaYatskovska
    7 years ago

    Hi John,

     

    Thanks for clarifying this. I've talked with the team that developed this portal. There is a policy to change the password indeed. This was done for security reasons to give you the high guarantee that nobody can access your private support cases, but you.

     

    I have let the team know about your complaints and created an internal record about this. They promised to take them into account in one of the future Support Portal improvements.

johnmcdraper's avatar
johnmcdraper
Occasional Contributor
7 years ago

Yep - the link you posted is the one I'm addressing.   

  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    7 years ago

    Hi John,

     

    Thanks for clarifying this. I've talked with the team that developed this portal. There is a policy to change the password indeed. This was done for security reasons to give you the high guarantee that nobody can access your private support cases, but you.

     

    I have let the team know about your complaints and created an internal record about this. They promised to take them into account in one of the future Support Portal improvements.

    • johnmcdraper's avatar
      johnmcdraper
      Occasional Contributor
      7 years ago

      appreciate the response - thanks

       

      - J