Forum Discussion

johnmcdraper's avatar
johnmcdraper
Occasional Contributor
7 years ago

Stop making me change my password

The Case Manager pages require me to change my password regularly.   This is a real PITA.   Honestly, this is my problem ticket queue - not access to sensitive information, not my bank account or SB ...
  • TanyaYatskovska's avatar
    TanyaYatskovska
    7 years ago

    Hi John,

     

    Thanks for clarifying this. I've talked with the team that developed this portal. There is a policy to change the password indeed. This was done for security reasons to give you the high guarantee that nobody can access your private support cases, but you.

     

    I have let the team know about your complaints and created an internal record about this. They promised to take them into account in one of the future Support Portal improvements.