Forum Discussion

johnmcdraper's avatar
johnmcdraper
Occasional Contributor
7 years ago

Stop making me change my password

The Case Manager pages require me to change my password regularly.   This is a real PITA.   Honestly, this is my problem ticket queue - not access to sensitive information, not my bank account or SB ...
  • TanyaYatskovska's avatar
    TanyaYatskovska
    7 years ago

    Hi John,

     

    Thanks for clarifying this. I've talked with the team that developed this portal. There is a policy to change the password indeed. This was done for security reasons to give you the high guarantee that nobody can access your private support cases, but you.

     

    I have let the team know about your complaints and created an internal record about this. They promised to take them into account in one of the future Support Portal improvements.

  • johnmcdraper's avatar
    johnmcdraper
    Occasional Contributor
    7 years ago

    Yep - the link you posted is the one I'm addressing.   

    • TanyaYatskovska's avatar
      TanyaYatskovska
      SmartBear Alumni (Retired)
      7 years ago

      Hi John,

       

      Thanks for clarifying this. I've talked with the team that developed this portal. There is a policy to change the password indeed. This was done for security reasons to give you the high guarantee that nobody can access your private support cases, but you.

       

      I have let the team know about your complaints and created an internal record about this. They promised to take them into account in one of the future Support Portal improvements.

      • johnmcdraper's avatar
        johnmcdraper
        Occasional Contributor
        7 years ago

        appreciate the response - thanks

         

        - J