Users logged out of web interface too soon

While Collaborator 11.5 had more persistent logins, newer versions may have different default settings or configurations that are impacting the session duration.

Here are a few potential causes and fixes:

1. Session Timeout Settings: Collaborator 14.5 likely has different session timeout or cookie settings compared to version 11.5. You can adjust the session timeout settings in the system configuration, which controls how long the session stays active before requiring a re-login. Check the Session Timeout or Idle Timeout settings in the admin console or server configuration files.
2. Cookie Configuration: In some cases, cookie handling might be stricter in newer versions, causing the login session to expire sooner. Ensure that your system allows persistent cookies, and check if any new cookie-related security features in version 14.5 need to be adjusted.
3. Authentication and Single Sign-On (SSO): If you're using an SSO system or external authentication (like LDAP or Active Directory), verify that the integration settings are correctly configured to maintain session persistence across user sessions. Newer versions may have different integration protocols that need fine-tuning.
4. Browser or Cache Issues: Sometimes, a change in the Collaborator version could coincide with changes in browser caching behavior. Ensure that your users' browsers are properly caching authentication cookies and sessions. Clearing browser cache or using a different browser might resolve the issue temporarily.
5. Server Configuration: There may be server-side changes in version 14.5 that affect how sessions are managed. Review the server logs for any errors or warnings related to session management or authentication failures.